TERMS OF SALE
All prices contained in this catalog are set without shipping & handling charges and those charges will be made in accordance
with current shipping rates. A differential will be charged for orders shipped any way other than U.S.P.S. or UPS Standard.
Shipping & Insurance are charged extra for other than standard listed shipping. New York State residents must pay 8 % sales tax.
If there is any fluctuation in pricing from the catalog, you will be informed before the order is placed, or refunded as soon as we are aware of a decrease.
Payment may be made by Cash, Check, Money Order or Certified/Cashiers Check and should be made out to Loyalhanna Dockyard.
All foreign orders are payable in U.S. currency to a U.S. Bank only. Master Card & Visa are accepted for payment in the form of Credit/Debit Cards.
Your credit card will not be charged until the day that the item(s) are shipped to you. All payments must be made in full before delivery. All “Special
Orders” or “Custom Orders” must be paid for on ordering.
Please allow 2 to 4 weeks for delivery. Some items may take longer due to factors beyond our control. Orders will be shipped either by
U.S.P.S. or UPS Standard. Oversized orders will be shipped by the best available service. If you would like expedited delivery, you may request it,
and all additional delivery charges are the responsibility of the customer.
To ensure proper order & delivery and to avoid mistakes, orders must be placed by one of the following: Mail: 7527 Gilbert Road Bergen, N.Y. 14416
Hartman Model Boats reserves the right to withdraw any item from the catalog at any time. A full refund will be made for any of these items.
All sales are considered to be final and delivered items may not be returned. If certain items are deemed to be defective upon receipt,
Hartman Model Boats will replace these item(s) only. For any unauthorized returns, a re-stocking charge of 20% (minimum of $25.00), will be charged.
Products ordered & delivered are NOT refundable due to change of mind or mistake on customer’s part. DO NOT ship items back for refund unless
you have received a “Return Authorization Form” from Hartman Model Boats prior to return. (A return authorization number will be provided). Shipping & Credit fees are not refundable.
It is with regret that we have to impose the following policy:
We take great pride in showing our customers respect & courtesy. We have found most people do the same and we appreciate that. We have met and
been acquainted with hundreds of wonderful people in the past 5-years. However, due to a few people who employ “The Squeaky Wheel Gets the “Oil”
philosophy in all of their communications, we will not be answering e-mails which do not contain basic courtesies like Dear, Hello, Please, Thank you, Yours,
Regards etc. We also cannot tolerate belligerent or rude behavior over the phone. Because we try very hard to maintain the highest standards for all customers,
when a few interject bad behavior, it tends to affect the rest. This is unfair to the vast majority of Customers with whom we share exceptional relationships.
For this reason, we have instituted this policy effective immediately.
Any verbal or written abuse, by a Customer or Family Member of a Customer will not be tolerated. Hartman Model Boats/Loyalhanna Dockyard reserves the right
not to service any Customer who does not represent themselves with Basic Courtesy, and they will no longer be able to do business or order from us. It is with Regret
that we have to institute such a policy. However, we work extremely hard for our Customers, 7 days a week and evenings. We do this because we enjoy our business.
Unacceptable behavior by a “Few” makes it impossible for us to enjoy the business, and limits our availability to the other 99% of Customers who are absolutely wonderful to work with.
Too many Companies today “Reward” Bad Behavior by their Customers and Employees, while alienating the Rest. We will not prescribe to this philosophy.
It is for this reason that this Policy is in effect.